We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The shipping cost we paid Fedex to ship your item will be deducted as well. In some cases restock fees and shipping costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas, DJ control records or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Cancellation is not possible once the item has been shipped
Please contact us for a Return Authorization before returning any items.