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Customer Service

Shipping & Delivery

We provide free shipping via FEDEX Ground to the contiguous 48 United States, on most items. Items valued at over $200 will require a signature for delivery.


Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Pro DJ Direct is not responsible for any taxes outside of VA and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.

Privacy & Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Returns & Replacements

We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The shipping cost we paid Fedex to ship your item will be deducted as well. In some cases restock fees and shipping costs can be applied as a store credit.

 

We will exchange a defective unit for the same unit within the 30-day period.  After that period, you will have to work directly with the manufacturer for warranty service.

 

Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas, DJ control records or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Cancellation is not possible once the item has been shipped

 

Please contact us for a Return Authorization before returning any items.

Ordering
Scratch and Dent, Non Factory Sealed (NFS), Gift Cards, e-Gift Certificates and prices lowered under our "Price Match Guarantee" may not be eligible for the Payment Plan. Due to our bank's regulations, shipments must be made to addresses within the 50 United States and all charges must be made against credit cards drawn on banks located within the 50 United States. The Splitit 0% Interest Payment Plan terms and conditions will be presented to you during the checkout process. The best brands in the musical instrument industry are within your reach, with no interest, no nonsense and the ability to use your existing credit or debit card!
Payment, Pricing & Promotions
            
Pro DJ Direct reserves the right to correct pricing and/or product specifications in the event of typographical errors found in our print catalog or on our website. If a product is listed at an incorrect price due to such errors or because of inaccurate information received from a supplier, Pro DJ Direct shall have the right to refuse or cancel any orders placed, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Pro DJ Direct will issue a credit to your credit card account in the amount of the charge.
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